FAQ

Individual Customers

• Individual Account Application Form
• List of documents required are indicated on the first page of the form

Corporate

• Corporate Account Application Form
• List of documents required are indicated on the first page of the form

All transactions should be transferred by the next working day.

For example, if you remit on Monday, your funds should be transferred to your beneficiary account on Tuesday. If you remit on Friday, your funds should be transferred to your beneficiary account on Monday.

However, there may be delays due to public holidays or unforeseen circumstances. For urgent transfers, please contact us for advice on the expected processing time.

Please head down to any of our branches to update your particulars and present your valid identification document for verification purposes.

You may also visit any of our branches to check on our charges.

We accept the following modes of payment:
PayNow, NETS, internet bank transfer, cheque, and cash.